Promptly unpack and inspect plants and pop them in a bucket of water for an hour or two before planting or heeling in to ensure they remain healthy. more...
If plants are defective* contact us with photographs within 48 hours after your parcel arrives. All we can do is get live plants to you. They are living things and once in your possession they are your responsibility.
* Check that roots, branches and stems are supple, not brittle upon arrival, there is no sap oozing from wounds or breaks, there is no major physical damage from harsh handling during shipping.